Privacy Policy

1. Information We Collect

50ji collects various types of personal information necessary to provide our gaming services, comply with legal obligations, and enhance your experience on our platform. The categories of information we collect include:

1.1 Personal Identification Information

When you register for a 50ji account, we collect personal details including your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to verify your identity, confirm you meet the minimum age requirement of 21 years, and comply with Philippine anti-money laundering (AML) and know-your-customer (KYC) regulations mandated by PAGCOR.

1.2 Financial Information

We collect financial data related to your deposits, withdrawals, and gaming transactions. This includes payment method details (GCash account number, PayMaya account, bank account information for BPI, BDO, or Metrobank transfers), transaction amounts, transaction dates, and payment processor references. We do not store complete credit card numbers or CVV codes on our servers. All payment processing is conducted through PCI-DSS compliant third-party payment gateways.

1.3 Verification Documents

To comply with PAGCOR licensing requirements and prevent fraud, we may request identity verification documents including government-issued IDs (Philippine Passport, Driver's License, UMID, SSS ID, Postal ID), proof of address documents (utility bills, bank statements), and selfie photos for facial recognition verification. These documents are securely stored and handled in accordance with Philippine Data Privacy Act (Republic Act No. 10173) requirements.

1.4 Gaming Activity Data

We automatically collect information about your gaming activities including games played, bet amounts, win/loss records, jackpot winnings, bonus claims, session durations, and gameplay patterns. This data helps us detect problem gambling behaviors, prevent bonus abuse, identify fraudulent activities, and personalize your gaming experience with relevant game recommendations.

1.5 Technical Information

When you access 50ji, we automatically collect technical data including your IP address, device type and model, operating system, browser type and version, screen resolution, time zone settings, location data (country and city-level), and cookies or similar tracking technologies. This information helps us optimize platform performance, prevent unauthorized access, and ensure service availability across different devices.

1.6 Communications

We retain records of your communications with our customer support team via live chat, email, or phone, including complaint submissions, verification requests, and feedback. This helps us improve service quality, resolve disputes, and maintain comprehensive support records as required by PAGCOR regulations.

2. How We Use Your Information

50ji uses your personal information for the following lawful purposes:

2.1 Service Provision

We use your data to create and manage your gaming account, process deposits and withdrawals, facilitate gameplay on slots, live casino, bingo, and sports betting markets, deliver promotional bonuses and loyalty rewards, and provide 24/7 customer support to Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and all Philippine regions.

2.2 Legal and Regulatory Compliance

As a PAGCOR-licensed operator, 50ji is legally obligated to verify player identities, prevent underage gambling (enforcing 21+ age restrictions), comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, detect and prevent fraud, report suspicious transactions to regulatory authorities, and respond to lawful requests from law enforcement agencies or regulatory bodies.

2.3 Security and Fraud Prevention

We analyze gameplay patterns to detect collusion, bonus abuse, match-fixing, or other forms of cheating. We monitor account access patterns to identify unauthorized logins or account takeover attempts. We implement IP blocking and geolocation verification to prevent access from prohibited jurisdictions, and we conduct transaction monitoring to identify potential money laundering activities.

2.4 Marketing and Promotions

With your consent, we use your contact information to send promotional emails about welcome bonuses, reload bonuses, free spins offers, sports betting promotions (NBA, PBA, UFC, boxing), new game launches from JILI Gaming, Pragmatic Play, Microgaming, and Evolution Gaming, and exclusive VIP rewards for high-value players. You may opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in our emails.

2.5 Platform Improvement

We aggregate and analyze user data to understand gameplay preferences, optimize game selection and lobby organization, improve mobile app performance, enhance website navigation and user interface design, and develop new features based on Filipino player preferences and feedback.

3. Information Sharing and Disclosure

50ji does not sell your personal information to third parties. However, we may share your data with the following categories of recipients under strict confidentiality obligations:

3.1 Service Providers

We share necessary data with third-party vendors who assist in platform operations, including payment processors (GCash, PayMaya, bank payment gateways), game providers (JILI Gaming, Pragmatic Play, Microgaming, Evolution Gaming), cloud hosting services, customer support platforms, identity verification services, and email marketing platforms. All service providers are contractually bound to process your data only as instructed by 50ji and to implement appropriate security measures.

3.2 Regulatory Authorities

We disclose player information to PAGCOR when required for licensing compliance, regulatory audits, or investigation of suspected illegal activities. We report suspicious transactions to the Anti-Money Laundering Council (AMLC) as mandated by Philippine law. We cooperate with law enforcement agencies pursuant to valid legal process such as subpoenas, court orders, or warrants.

3.3 Legal Obligations

We may disclose your information when necessary to comply with applicable laws or regulations, enforce our Terms and Conditions or other agreements, protect the rights, property, or safety of 50ji, our users, or the public, or respond to legal claims or government investigations.

3.4 Business Transfers

In the event of a merger, acquisition, corporate reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent website notice before your data is transferred and becomes subject to a different privacy policy.

4. Data Security Measures

50ji implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

While we implement robust security measures, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

5. Data Retention

50ji retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and comply with legal obligations. Specific retention periods include:

• Active Accounts: Data is retained for the duration of your account's active status and for seven (7) years following account closure, as required by PAGCOR regulations and Philippine AML laws.
• Transaction Records: Financial transaction records are retained for a minimum of seven (7) years to comply with tax reporting and AML requirements.
• Identity Verification Documents: KYC documents are retained for seven (7) years after the account relationship ends, unless a longer retention period is required by law.
• Marketing Communications: Contact information for marketing purposes is retained until you withdraw consent or request deletion, after which we will remove you from marketing lists within 30 days.
• Security Logs: System access logs and security incident records are retained for two (2) years for security monitoring and forensic analysis purposes.

After applicable retention periods expire, we securely delete or anonymize your personal information in accordance with data protection best practices. Anonymized data that cannot be attributed to any individual may be retained indefinitely for statistical analysis and platform improvement purposes.

6. Your Privacy Rights

Under the Philippine Data Privacy Act (Republic Act No. 10173), you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within thirty (30) days of your request.

6.2 Right to Rectification

You may update or correct inaccurate personal information through your account settings. For information you cannot update yourself, contact our customer support team to request corrections.

6.3 Right to Erasure

You may request deletion of your personal information, subject to our legal and regulatory obligations to retain certain records. We will honor deletion requests to the extent permitted by law, typically within thirty (30) days of verification.

6.4 Right to Data Portability

You may request a copy of your personal information in a structured, machine-readable format for transfer to another service provider. We will provide this data within thirty (30) days of your verified request.

6.5 Right to Object

You may object to the processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications through your account settings or by clicking the unsubscribe link in promotional emails.

6.6 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, contact our Data Protection Officer at [email protected] with your account details and specific request. We may require identity verification before processing your request to prevent unauthorized disclosure of personal information.

7. Cookies and Tracking Technologies

50ji uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits.

Types of Cookies We Use:

• Essential Cookies: Required for basic platform functionality including login authentication, session management, and security features. These cookies cannot be disabled without affecting core services.
• Performance Cookies: Collect anonymous information about how visitors use 50ji, including pages visited, time spent on pages, and error messages encountered. This helps us optimize platform performance.
• Functional Cookies: Remember your preferences such as language settings, currency display, game favorites, and customized lobby layouts to provide a personalized experience.
• Marketing Cookies: Track your browsing activity to deliver relevant promotional content and measure campaign effectiveness. These cookies may be set by third-party advertising partners.

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may limit your ability to use certain features of the 50ji platform. Our platform respects "Do Not Track" browser signals where technically feasible.

8. Third-Party Links and Services

The 50ji platform may contain links to third-party websites, including game provider websites and payment processor pages. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by 50ji through our platform.

9. Children's Privacy

50ji services are intended exclusively for individuals aged 21 years and older. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information and terminate the associated account. Parents or guardians who believe their child has provided personal information to 50ji should contact us immediately at [email protected].

10. International Data Transfers

50ji primarily operates within the Philippines and stores data on servers located in secure data centers within Philippine jurisdiction. In some cases, your personal information may be transferred to service providers located outside the Philippines for cloud hosting, technical support, or other operational purposes. When we transfer data internationally, we ensure that adequate safeguards are in place through standard contractual clauses, Privacy Shield certification (where applicable), or other legally approved transfer mechanisms to protect your information in accordance with Philippine data protection standards.

11. Changes to This Privacy Policy

50ji reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by posting the revised policy on our website with an updated "Last Updated" date and, where appropriate, sending an email notification to your registered email address. Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact our Data Protection Officer:

For complaints that cannot be resolved through our internal processes, you may contact the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act. The NPC provides complaint handling mechanisms for data privacy violations and can be reached through their official website or regional offices.